Cancellation Insurance

You or a person accompanying you cannot make the trip.
Under certain conditions* you can obtain reimbursement of the sums paid* less an excess if the reason is not medical*.

*To find out more about the conditions for cancelling a holiday (details of cover, excesses, sums refunded, reasons for cancellation taken into account, amounts payable, notification deadlines, etc.), please consult the Cancellation Insurance contract.

You cannot arrive at the start of your stay.
Under certain conditions*, you may be reimbursed on a pro rata temporis basis for the period not used due to late arrival of more than 24 hours.

*To find out more about the conditions for late arrival (details of cover, excesses, sums reimbursed, reasons for cancellation taken into account, amounts payable, notification deadlines, etc.), please consult the Cancellation Insurance contract.

You are obliged to interrupt your stay.
Under certain conditions*, you can be reimbursed for unused outdoor hotel services.

*To find out more about the conditions for interrupting your stay (details of cover, excesses, sums reimbursed, reasons for cancellation taken into account, amounts payable, notification deadlines, etc.), please consult the Cancellation Insurance contract.

If your vehicle is immobilised due to a breakdown, material accident or theft during your stay. Under certain conditions* you can obtain a replacement vehicle.

*To find out more about the conditions for loaning a replacement vehicle (details of cover, excesses, reasons and time limits for immobility, amounts payable, time limits for declarations, etc.), please consult the Cancellation Insurance contract.

If, when you return from your holiday, you find that you have forgotten an object in your accommodation, the cost of sending the object may, under certain conditions*, be reimbursed.

*To find out more about the conditions for reimbursement of a forgotten item (details of cover, excesses, amounts payable, deadlines, etc.), please consult the Cancellation Insurance contract.

You can contact us 24 hours a day, 7 days a week, before and during your stay, for any information or queries you may need to help organise and ensure the smooth running of your holiday.

To find out more about the information you can obtain by telephone, please consult the Cancellation Insurance contract.

Do you have a problem with your pet (cat or dog) during your stay? Under certain conditions*, you can be reimbursed for the cost of veterinary treatment, as well as obtaining assistance in the event of your pet going missing or running away.

To find out more about the conditions for reimbursement of veterinary expenses and dog and cat assistance, please consult the Cancellation Insurance contract.